Publication date: 15.07.2024
Protection of readers' rights in Ukraine
Introduction
The protection of readers' rights is an important aspect of librarianship, which provides access to information and knowledge, and promotes the development of culture, education and science. In Ukraine, readers' rights are regulated by national legislation and international standards. In this article, we will look at the basic rights of readers, the responsibilities of libraries, and important aspects that ensure quality service for library users.
Legal framework
International legal acts
Ukraine is a party to numerous international treaties and agreements regulating human rights and access to information. The main international documents are as follows:
- Universal Declaration of Human Rights
- International Covenant on Economic, Social and Cultural Rights
- Convention for the Protection of Human Rights and Fundamental Freedoms
- UNESCO Universal Declaration on Libraries and Information Resources
National legislation
The rights of readers in Ukraine are regulated by a number of legislative acts, including
- The Constitution of Ukraine
- The Law of Ukraine "On Libraries and Librarianship"
- The Law of Ukraine "On Information"
- The Law of Ukraine "On Personal Data Protection"
Basic rights of readers
The right to access information
Readers have the right to free access to information stored in libraries. This includes access to books, journals, electronic resources, databases and other materials. Libraries are obliged to provide equal access to information resources for all users.
The right to confidentiality
Readers have the right to confidentiality of their personal data and information about the use of library services. Libraries are obliged to comply with the legislation on personal data protection and not to disclose information about readers without their consent.
The right to quality service
Readers have the right to quality services in libraries. This includes timely provision of information, librarians' consultations, access to modern technologies and comfortable conditions for work and leisure.
The right to participate in cultural and educational events
Readers have the right to participate in cultural and educational events organised by libraries. These may include lectures, exhibitions, literary readings, seminars, workshops and other events aimed at developing culture and education.
The right to feedback
Readers have the right to feedback to libraries. They can express their opinions, suggestions and comments on the work of the library, the quality of service and the availability of information resources. Libraries are obliged to take into account feedback from readers to improve their work.
Responsibilities of libraries
Providing access to information
Libraries are obliged to provide free access to their information resources for all readers, regardless of age, gender, race, nationality, social status, political opinions or religious beliefs. This includes access to printed and electronic resources, databases, the Internet and other sources of information.
Protection of confidentiality
Libraries are obliged to ensure the protection of personal data of readers and confidentiality of information about the use of library services. They must comply with the legislation on personal data protection, ensure data security and prevent unauthorised access or disclosure.
Maintaining quality of service
Libraries should provide a high level of customer service, timely and professional assistance in finding information, advising on the use of resources and organising work in the library. This includes providing access to modern technologies, creating comfortable conditions for work and leisure, and organising cultural and educational events.
Development of library resources
Libraries are obliged to constantly develop their information resources, replenish their collections with new publications, update electronic resources and databases, and provide access to the latest technologies and innovations in librarianship.
Taking feedback into account
Libraries should take into account feedback from readers to improve their work. This includes analysing readers' suggestions and comments, making changes to the library's work in accordance with their needs and expectations, and organising surveys and research to study users' opinions.
Important aspects of protecting readers' rights
Electronic resources and the Internet
Modern libraries actively use electronic resources and the Internet to provide access to information. Readers have the right to use electronic catalogues, databases, e-books and other digital resources. It is important that libraries provide equal access to these resources for all users, including those who do not have access to the Internet at home.
Education and training
Libraries play an important role in supporting the education and skills development of their patrons. They can provide access to educational materials, organise courses, workshops, seminars and other activities aimed at developing users' knowledge and skills.
Inclusiveness and accessibility
Libraries should be inclusive and accessible to all users, including people with disabilities, older people, children and other vulnerable groups. This includes creating a barrier-free environment, providing special services and resources adapted to the needs of different categories of readers.
Cultural and educational programmes
Libraries actively organise cultural and educational programmes that promote the development of culture, art, science and education. Readers have the right to participate in these programmes, attend exhibitions, literary readings, lectures, workshops and other events organised by libraries.
Supporting civic engagement
Libraries can promote civic engagement by providing a place for meetings, discussions, debates and other forms of civic activity. Readers have the right to use libraries as a place to implement their ideas, projects and initiatives aimed at community development.
Practical tips for readers
Using library resources
Readers are encouraged to actively use the library's resources, including printed and electronic materials, databases, the Internet and other available sources of information. It is important to know and follow the rules of using library resources.
Cooperation with librarians
Librarians are important partners of readers in finding information and using library resources. It is recommended to actively cooperate with librarians, seek help and advice, participate in events and programmes organised by libraries/
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