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Protection of consumer rights in the field of electronic commerce and online shopping

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Письменна Марія
Attorney
Ukraine / Kyiv

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Reading time: 6 minutes Total views: 45
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Publication date: 20.05.2024

Lawyer

E-commerce is developing rapidly, providing consumers with convenient access to goods and services from any corner of the world. However, along with conveniences come new challenges, especially regarding consumer protection. Let's consider the main legal aspects that should be taken into account when making online purchases, and how to protect your rights.

 

Right to information

The consumer has the right to complete and reliable information about the product or service. This includes a description of the product's characteristics, its price, delivery and return conditions. Sellers are required to provide this information in an accessible form. Consulting a lawyer will help determine whether the information provided by the seller meets the requirements of the law, as well as what actions should be taken in case of violation of this right.

 

Conditions of the contract

Online shopping is always accompanied by the conclusion of a contract, even if it is not always obvious to the consumer. This contract regulates the rights and obligations of both parties. Analysis of documents confirming the terms of the contract is important for understanding what exactly the consumer is agreeing to. A lawyer will help assess the legality of the terms of the contract, identify hidden risks and provide a legal opinion on the protection of the consumer's interests.

 

The right to return the product

One of the main rights of the consumer is the right to return the product. In Ukraine, for example, legislation provides for the possibility of returning goods within 14 days from the moment of receipt. Sellers are obliged to inform about the conditions of return and ensure their fulfillment. Consulting a lawyer can be useful for clarifying the details of this right and help in case of conflict situations with the seller.

 

Fraud protection

Fraud is a serious problem in the field of e-commerce. Consumers may encounter fake websites, counterfeit goods and fraudulent withdrawals. To protect against fraud, it is important to know your rights and be able to recognize potential threats. The lawyer will provide a legal opinion on possible actions in case of fraud, including filing complaints with the relevant authorities and going to court.

 

International purchases

Shopping on foreign websites has its own characteristics, because each country has its own legislation on the protection of consumer rights. Consultation of a lawyer on international law will help to understand the legal nuances of international purchases, assess risks and provide recommendations on compliance with consumer rights. This may include the analysis of documents confirming the legality of the terms of international agreements and a legal opinion on the possibilities of protecting consumer rights in foreign jurisdictions.

 

Claims and dispute resolution

In the event of a dispute between a consumer and a seller, it is important to know how to properly file a claim and protect your rights. Analysis of documents such as checks, receipts and correspondence with the seller will help create a basis for further legal action. The lawyer will provide advice on the procedure for submitting claims, prepare a legal opinion and, if necessary, represent the interests of the consumer in court.

 

Conclusion

Consumer protection in e-commerce and online shopping is an important aspect of modern life. From the right to information and contract terms to protection against fraud and international purchases - every aspect needs the attention and professional advice of a lawyer. Analysis of documents, legal opinion of a lawyer and timely application for legal assistance will help to effectively protect your rights and avoid negative consequences during online shopping.

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