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Publication date: 25.05.2024
From May 18, changes to the Regulation on territorial recruitment and social support centers are in effect
From May 18, 2024, changes to the Regulation on Territorial Recruitment and Social Support Centers (TCSCSP) entered into force. These changes are designed to increase the effectiveness of the centers' work, provide more transparent and high-quality service to citizens, and adapt the centers' activities to modern challenges.
The main changes
1. Digitization of processes
One of the key innovations is the introduction of digital technologies to automate the processes of picking and social support. This includes:
Electronic registers: Creation and maintenance of electronic registers of conscripts, which will simplify accounting procedures and reduce paper document flow.
Online services: Launch of online platforms for submitting documents, receiving consultations and other services, which will significantly reduce waiting time and increase convenience for citizens.
2. Increasing transparency
To prevent corruption and abuse, the provision provides:
Public access to information: Disclosure of information on fulfillment center activities, including budget, cost and performance data.
Control and audit: Strengthening control by independent bodies and conducting regular audits of TCCSP activities.
3. Improving the quality of service
In order to ensure a high level of service to citizens, the following was introduced:
Professional training of personnel: Regular training and advanced training of center employees.Service standards: Implementation of uniform service standards, in particular regarding the time of processing requests and the quality of service provision.
4. Social support of servicemen and their families
The changes also provide for the expansion of the range of social services:
Psychological support: Ensuring access to psychological assistance for servicemen and their family members.
Social programs: Development and implementation of support programs, in particular regarding employment, medical care and social adaptation after service.
According to the resolution, territorial recruitment and social support centers, in accordance with the tasks assigned to them, among other things: carry out photo and video recording of the process of presentation and verification of documents using technical devices and means of photo and video recording.
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Expected results
The implementation of changes to the Regulations on Territorial Recruitment and Social Support Centers aims to achieve several important results:
Increasing the efficiency of the centers: Automation and digitization of processes will reduce bureaucratic obstacles and optimize the work of the centers.
Improving the quality of service to citizens: The introduction of uniform standards and improvement of staff qualifications will contribute to better satisfaction of citizens' needs.Ensuring transparency and fighting corruption: Public access to information and increased control will reduce the risks of abuse.
Support for servicemen and their families: Expanding social services will contribute to better adaptation and integration of servicemen into civilian life.
Conclusion
Amendments to the Regulations on Territorial Recruitment and Social Support Centers, which entered into force on May 18, 2024, are an important step on the way to the modernization and improvement of the efficiency of these institutions. They are aimed at providing more transparent, high-quality and convenient service to citizens, as well as providing the necessary support to military personnel and their families.
