Publication date: 06.06.2024
The right of citizens of Ukraine to apply and complain
The right of citizens to address and complain is one of the main components of a democratic society. In Ukraine, this right is enshrined in the Law of Ukraine "On Appeals of Citizens", which defines the procedure for submitting and considering appeals and complaints, as well as establishes the rights and obligations of citizens in this process.
Legislative regulation
The right to appeal and complaints in Ukraine is established by the Law of Ukraine "On Citizen Appeals". This law provides an opportunity for citizens to submit their proposals, statements and complaints to state authorities, local governments, enterprises, institutions, organizations, regardless of the forms of ownership, associations of citizens or officials.
Application requirements
Appeals of citizens can be individual or collective. The application must include:
- Surname, first name, patronymic (if any) of the applicant.
- Address of the applicant's place of residence.
- The essence of the raised issue, proposal, statement or complaint.
- Signature of the applicant (or applicants) and date.
Anonymous appeals, that is, those in which the surname, first name, patronymic or address are not indicated, are not subject to consideration.
Appeals that are not subject to review and resolution
Appeals shall not be considered if:
- They do not meet the registration requirements.
- They have already been considered and a decision has been made based on them, which the applicant was informed about, and do not contain new data or circumstances.
- The deadline for re-applying has not yet arrived.
The procedure for consideration of citizens' applications
Citizens' applications are considered in accordance with the procedure established by law.Authorities, enterprises, institutions and organizations are obliged to study the essence of the application, make a decision and inform the applicant about the results. At the same time, it is important to adhere to the established deadlines and ensure an objective and comprehensive consideration of the issue.
The procedure for consideration of citizens' complaints
Complaints are considered in a similar manner. If a citizen is not satisfied with the decision or actions of officials, he has the right to file a complaint with higher authorities or the court. Consideration of complaints is carried out taking into account the requirements of the law regarding objectivity and impartiality.
Deadline for submitting a complaint
Filing a complaint against a decision you are not satisfied with has clear deadlines. By law, you can appeal to a higher-level authority or official within one year of the decision. It is important to remember that the complaint must be filed no later than one month from the moment you read this decision. If you file a complaint after this deadline, it will not be considered.
However, if you missed the deadline for a valid reason, it is possible to renew it. The body or official dealing with your complaint may decide to extend the deadline if you provide good reasons for doing so.
If you are not satisfied with the decision of the higher body that considered your complaint, you have the right to appeal it in a court of law within the time limits specified by the legislation of Ukraine. This provides additional protection of your rights and the opportunity to achieve justice even in the most difficult situations.
Citizen's rights when considering an application or complaint
During consideration of an application or complaint, a citizen has the right:
- Get familiar with the review materials.
- Participate in the verification of the submitted application or complaint.
- Provide additional materials.
- Receive a written response regarding the results of the review.
The deadline for consideration of citizens' appeals
Appeals from citizens are considered within one month from the date of their receipt. If the solution to the issue does not require additional study, then the answer must be given no later than fifteen days later. In exceptional cases, when it is necessary to carry out a detailed check, the review period can be extended up to forty-five days, which must be notified to the applicant.
Compliance with the legally established requirements for appeals and complaints is an important element of legal culture and ensuring the rights and freedoms of citizens. The Law of Ukraine "On Appeals of Citizens" provides a clear framework for the implementation of this right, which contributes to the strengthening of democratic principles in our country.
Dear citizens!
Legal service "Consultant" invites you to use our services to realize your socio-economic, political and personal rights and legitimate interests. We are ready to provide you with professional assistance if you need to challenge the actions or decisions of state authorities, local governments, enterprises, institutions, organizations, associations of citizens, the media or officials.
Our team of experienced lawyers offers:
1. Consultation of a lawyer to clarify your rights and opportunities.
2. Consultation of a lawyer on any legal issues.
3. Document analysis and legal analysis of the situation to assess your case and develop an optimal defense strategy.
4. Written consultation to provide detailed information on legal issues.
5. Verification of documents by a lawyer to ensure their compliance with legislation.
6. Assistance of an online lawyer and an online lawyer for quick resolution of your questions without the need for personal presence.
7. Provision of a legal opinion and legal opinion of an attorney regarding your case.
We guarantee you qualified support and protection of your interests. Contact us and we will help you find the best solution in any legal situation.
Best regards,
Legal service "Consultant".
