Publication date: 08.06.2024
Consumer Protection in Ukraine: Legal Regulation and Practice
Introduction
Consumer protection is one of the most important areas of legal regulation in Ukraine, which is aimed at ensuring the safety and quality of goods and services, as well as providing consumers with the necessary information to make informed purchasing decisions. Ukrainian legislation is constantly being improved to meet European standards and protect consumer rights in various areas.
Legal framework
The main legal acts regulating consumer protection in Ukraine are:
- The Law of Ukraine "On Protection of Consumer Rights": The main law that defines consumer rights, obligations of sellers and producers, and mechanisms for consumer protection.
- The Civil Code of Ukraine: Establishes general legal rules governing contractual relations, including sales and purchase agreements.
- The Law of Ukraine "On Advertising": Regulates the accuracy and truthfulness of information provided to consumers through advertising materials.
- The Law of Ukraine "On Electronic Commerce": Defines the specifics of legal regulation of e-commerce and consumer protection on the Internet.
Basic consumer rights
The right to product safety and quality:
- Consumers have the right to products that are safe for life, health and property.
- Sellers and producers are obliged to provide goods and services of proper quality that meet the established standards.
The right to information:
- Consumers have the right to receive complete, accurate and timely information about products, their origin, composition, shelf life, terms of use, etc.
- The information must be provided in the state language and in an understandable form.
The right to return products:
- Consumers have the right to return goods of inadequate quality or exchange them for similar goods of good quality.
- Sellers are obliged to take back goods and refund consumers within the time limit established by law.
The right to compensation for damages:
- In case of purchasing products of inadequate quality, consumers are entitled to compensation for damages caused by the use of such products.
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Consumer protection practice
Controlling authorities:
- State Service of Ukraine on Food Safety and Consumer Protection: The main body responsible for monitoring compliance with consumer protection legislation.
- The Antimonopoly Committee of Ukraine: Supervises compliance with the legislation on protection of economic competition and consumer rights in the field of advertising and unfair competition.
Judicial defense:
- Consumers have the right to go to court to protect their rights in case of violation of their legitimate interests.
- The court practice shows a significant number of cases related to consumer protection, which indicates the importance of this issue.
Civil society organizations:
- There are various non-governmental organizations in Ukraine that protect consumer rights and provide advice and legal assistance.
- These organizations promote consumer legal awareness
