Publication date: 06.07.2024
Consumer protection: new requirements under EU regulations
Justification of the importance of the topic
Consumer protection is one of the most pressing issues in modern society, especially in the context of Ukraine's integration into the European Union. Compliance of Ukrainian legislation with European standards is becoming a necessity to ensure an adequate level of consumer protection. For many clients who contact Legal Marketplace Consultant, this topic is extremely important, as they face various problems related to violation of their rights as consumers. In this article, we will look at specific examples of solving such problems, which will help our clients understand the importance of timely seeking professional legal assistance.
The main part
Example 1: Protection of consumer rights in the field of online commerce
Lawyer's analysis of the situation
Our client, Oleksandr, purchased goods through an online store, but received a low-quality product. After numerous attempts to contact the seller, Oleksandr did not receive a proper response.
Legal opinion on the situation
The lawyers of Legal Marketplace Consultant conducted a detailed legal analysis of the situation. It was found that the seller violated consumer rights by failing to provide the proper quality of the goods and failing to respond to complaints.
Legal opinion
Based on the analysis, the lawyers prepared a written legal advice for Oleksandr, which outlined his rights and further actions.
Written legal advice
Oleksandr was advised to write a lawyer's request to the seller demanding the replacement of the goods or a refund. The lawyers also provided support in writing the lawyer's request.
Lawyer's opinion
Thanks to timely legal assistance, Oleksandr successfully solved his problem: the goods were replaced with new ones of the appropriate quality.
Example 2: Compensation for damages for poor quality services
Lawyer's analysis of the situation
The client, Maria, used the services of a travel company, but the trip was completely unsuccessful due to the negligence of the organizers. Upon her return, Maria turned to Legal Marketplace Consultants for help.
Legal analysis of the situation
The lawyers conducted a thorough legal analysis of the situation and found that the travel company had violated the terms of the contract by providing poor quality services.
Legal analysis of the situation
A legal opinion was drawn up, describing the violation and possible ways to recover damages.
Written legal advice
Maria was provided with written legal advice with detailed instructions on how to file a complaint with the travel company and further steps in case of a refusal.
Online legal advice
The lawyers also conducted an online consultation to answer any additional questions Maria had.
Lawyer's opinion
Maria received full compensation for damages and non-pecuniary damage thanks to professional legal support.
Example 3: Solving a problem with an unscrupulous contractor
Legal analysis of the situation
Our client, Andriy, entered into an agreement with a construction company to renovate his apartment. However, the contractor failed to complete the work on time and provided poor quality services.
Legal opinion on the situation
The lawyers of Legal Marketplace Consultant conducted a legal analysis of the situation and determined that the contractor had violated the terms of the contract.
Legal opinion
A written legal opinion was prepared on Andriy's further actions, including the possibility of terminating the contract and claiming damages.
Writing a lawyer's request
The lawyers helped Andriy to draft a lawyer's request to the contractor demanding to complete the work within the established timeframe or to return the money.
Lawyer's opinion
Andriy successfully resolved his problem by receiving a partial refund and completing the work within the new time frame.
Example 4: Consumer protection in the banking sector
Lawyer's analysis of the situation
The client, Iryna, applied to a bank for a loan, but the terms of the loan agreement turned out to be unfavorable and unfair. Irina decided to contact Legal Marketplace Consultant.
Legal analysis of the situation
The lawyers conducted a legal analysis of the situation and found numerous violations on the part of the bank, including hidden fees and unfavorable terms.
Legal analysis of the situation
A legal opinion was drawn up, describing in detail the bank's violations and possible solutions to the problem.
Written legal advice
Iryna was provided with written legal advice, which recommended filing a formal complaint with the bank and regulatory authorities.
Online legal advice
The lawyers also conducted an online consultation with Irina, providing additional recommendations for further action.
Lawyer's opinion
Iryna was able to successfully renegotiate the terms of her loan agreement and get fairer terms thanks to professional help.
Example 5: Solving a problem with warranty service
Lawyer's analysis of the situation
Our client, Viktor, purchased an electronic device with warranty service, but during the warranty period, the device failed, and the seller refused to fulfill the warranty obligations.
Legal opinion on the situation
The lawyers of Legal Marketplace Consultant conducted a legal analysis of the situation and found that the seller's refusal contradicted the legislation on consumer protection.
Legal opinion
A written legal advice was prepared for Viktor on further actions, including the possibility of filing a complaint with the consumer protection authorities.
Written legal advice
Victor was provided with written legal advice, which outlined his rights and steps to appeal to the seller to fulfill his warranty obligations.
Lawyer's opinion
Thanks to timely legal assistance, Viktor was able to get his device repaired free of charge under the warranty.
Conclusion.
Consumer protection is an extremely important aspect, especially in the context of Ukraine's integration into the EU. "Legal Marketplace Consultant offers a wide range of services to solve various problems of its clients. From legal analysis of the situation to drafting attorneys' requests, our lawyers and attorneys provide qualified assistance that allows clients to successfully solve their problems. Timely application for professional legal assistance is the key to protecting your rights and interests.
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