Publication date: 09.05.2024
Lawyer, graduated from the National University "Odesa Law Academy" with honors. Since 2017, I have been specializing in legal and educational and general legal issues. I am the author of legal articles, scientific publications and articles in the educational environment. Mentor of the "Veritas" legal clinic. The owner of the legal blog "Educational_law_ua" on Instagram.
The consumer corner is a specially equipped place in the premises of a trade or other establishment, where consumers can get important information about their rights, familiarize themselves with the rules of service provision and other information related to their relationship with the enterprise. The creation and equipment of a consumer corner is mandatory for enterprises operating in trade, public catering, and also in the service sector.
In this article, we will consider the documents that must be available in the consumer's corner according to Ukrainian legislation, and we will also provide information on the fact that a written consultation of a lawyer, an analysis of documents and a legal analysis of the situation takes place.
Legal norms regarding the corner of the consumer
According to the Law of Ukraine "On the Protection of Consumer Rights", every enterprise that provides services or sells goods is obliged to provide a consumer corner to inform customers about their rights and opportunities.
The main provisions of the law that concern the consumer's corner:
Mandatory presence: Businesses must equip a consumer corner in an easily accessible place for visitors to ensure access to information about their rights.
List of documents: The following documents must be presented in the consumer's corner:
Copy of the Law of Ukraine "On Protection of Consumer Rights".
Excerpts from other normative acts concerning consumer rights.
Information on the conditions and procedure for returning goods and receiving services.
Information on the guaranteed rights of consumers.
Contact information of bodies that protect consumer rights (phone numbers of hotlines, addresses of institutions, etc.).Availability of information: All information must be presented clearly and comprehensibly, accessible for review.
Legal advice: If the consumer has questions or needs a lawyer's advice, the employees of the institution must provide him with the opportunity to get written advice or contact specialists.
Documents for the consumer corner
Legislation: As already mentioned, it is important to provide a copy of the Law of Ukraine "On the Protection of Consumer Rights" and extracts from other normative acts related to consumer rights.
Information about the establishment: There should be information about the enterprise, including name, address, contact numbers and other details.
Rules of trade or provision of services: Customers must be informed of all rules that apply to the provision of services or the sale of goods.
Complaint handling: Information on how to file a complaint and contact details.
Legal consultations: Posting information about the possibility of obtaining a lawyer's consultation or a lawyer's consultation in case of controversial issues. This can be contact information of lawyers with whom the institution cooperates, or organizations that provide legal assistance.
Legal review and analysis of documents: Consumers can consult lawyers for review of documents and legal analysis of situations that may affect their rights.
Facility Hours: A convenient facility schedule should also be presented for review.
Certificates and permits: Quality certificates, permits for activities and other documents confirming the legality of the institution's activities.
Conclusion
Equipping the consumer's corner and filling it with relevant documents is an important requirement of the law. This ensures transparency of the company's activities and provides consumers with the opportunity to receive complete and up-to-date information about their rights and opportunities in case of questions or disputes. The availability of legal advice and written advice from an attorney or lawyer contributes to the effective protection of consumer rights and increases trust in the institution.
