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Publication date: 20.02.2024
Lawyer, graduated from the National University "Odesa Law Academy" with honors. Since 2017, I have been specializing in legal and educational and general legal issues. I am the author of legal articles, scientific publications and articles in the educational environment. Mentor of the "Veritas" legal clinic. The owner of the legal blog "Educational_law_ua" on Instagram.
In modern living conditions, citizens of Ukraine quite often have to restore their violated rights in various legal spheres. Thus, one of the options for reporting such legal violations is to send an appeal (complaint) to the authorized bodies of higher authorities, which are competent in a certain area of social and legal relations. We will talk about this in this article.
Thus, in accordance with the requirements of the current legislation in the field of citizen appeals, a special role is played by electronic appeals, which are a convenient enough tool to declare one's violated rights. However, it is worth paying attention to certain legal features and requirements in this regard. Therefore, the law stipulates that such an electronic appeal must be addressed to state authorities or local self-government bodies that have the appropriate authority for the requirements raised in the complaint. Thus, the appeal should be addressed to their mail (electronic).
It should be said that this kind of electronic appeal can be sent both in writing and orally. Yes, it can be sent orally over the phone. For example, using a hotline or special telephone contacts. We would like to note that the lawyer of the "Consultant" marketplace can provide you with assistance in such matters as: negotiations, contract preparation, settlement agreement, or if the creditor or collector tries to violate your rights in any way. That is why such legal experts are known in various branches of legal spheres. Instead, a written complaint should be sent via the Internet (in particular, through a filled-in appropriate form or an e-mail box).
In such an electronic application, the following data must be specified:
name, patronymic and surname of the applicant;
his place of residence or registration;
presentation of the essence of the issue - complaints about the actions of a body or person, etc.;
signature and date of application.
It should also be said that an electronic application does not require the mandatory use of an electronic digital signature, but a postal email address must be specified. Citizens can also file a complaint with public associations, institutions, enterprises or organizations of all forms of ownership, as well as with mass media. You can also contact those officials who have the relevant duties (functional). Such an electronic complaint must be considered within 30 working days (month) from the moment of receiving the complaint. If such a complaint is not aimed at an additional study of the circumstances of the case, then such a complaint can be considered either immediately or within fifteen working days from the moment of their receipt.
However, the legal position determines that sometimes there are cases when such complaints can be considered even longer, for example, if the issue of the violated right is quite complex, then the complaint can be considered for more than a month, but such a period should not exceed 45 days. In addition, the response based on the results of the review of the complaint must be sent to the applicant at the e-mail address that was specified in the application, and in the event that the applicant wished to receive a paper copy of the response, the body or authorized person must send such a document to the postal address of the person who applied
