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Publication date: 18.05.2024
The Verkhovna Rada of Ukraine supported the draft Law of Ukraine "On Appeals" in the first reading
On April 24, 2024, the Verkhovna Rada of Ukraine adopted in the first reading the draft Law of Ukraine "On Appeals" (reg. No. 11082). This draft law, prepared by the Ministry of Justice of Ukraine, is aimed at improving the existing legislation on citizens' appeals, as well as its harmonization with the Law of Ukraine "On Administrative Procedure". The adoption of this draft law marks an important step in improving the quality of the state's interaction with citizens and ensuring the effective consideration of their appeals.
The main provisions of the draft law
Draft Law No. 11082 defines detailed procedures for submitting and considering appeals, establishes the rights and obligations of participants in these legal relations, and also obliges the subjects of appeal review to be transparent and responsible in their work. In particular, the subjects of consideration of appeals are obliged to:
Publish information: On your own official website, publish information about the defined sphere of authority, the procedure for submitting and considering appeals.
Comprehensive and timely consideration: Consider the appeal comprehensively and in a timely manner, inform the subject of the appeal about the results of the review in writing or orally, depending on the situation.
Informing about leaving without consideration: To inform the subject of the appeal in the event of a decision to leave the appeal without consideration within the terms specified by law.
Appeal procedure: Inform about the procedure for appealing the failure to respond to the appeal or the decision to leave the appeal without consideration.Innovations regarding application requirements
One of the key novelties of the draft law is clarification of the requirements for appeals. As Deputy Minister of Justice Oleksandr Banchuk noted, the subject of the appeal or his representative must sign the written appeal in his own hand in paper form or with an electronic signature in case of submission of the appeal in electronic form. This will provide additional authenticity and protection of citizens' appeals.
An updated approach to personal reception
The draft law also updates approaches to conducting personal receptions of citizens, in particular, it provides for the possibility of conducting receptions using video conferencing. Such a step is extremely important in the conditions of modern technology development and will contribute to increasing the availability of public services for citizens, especially for those who live in remote regions or do not have the opportunity to personally visit state bodies. You may be interested in the following articles: consultation of a lawyer, consultation of a lawyer, analysis of legal documents analysis of the situation, written consultation, verification of documents by a lawyer, lawyers, documents, assistance of a lawyer online, a lawyer online, a legal opinion, a lawyer's legal opinion, a lawyer, online
Improvement of the regulation of the review of petitions
The draft law also provides for the improvement of regulation regarding the consideration of petitions, in particular by determining the specifics of their consideration by local self-government bodies. This will contribute to a more effective response to the collective appeals of citizens and ensuring their rights to participate in solving important social issues.Internal monitoring of compliance with the law
Another important component of the draft law is the introduction of annual internal monitoring of compliance with the requirements of this law. Subjects of review of appeals will be obliged to systematically carry out comprehensive observation, analysis and evaluation of work with appeals for the purpose of its improvement and forecasting of development. This approach will make it possible to identify and eliminate shortcomings in the work with appeals, thereby increasing the quality of public service provision.
Conclusions
Adoption in the first reading of the draft Law of Ukraine "On appeals" is an important step on the way to improving legislation on appeals by citizens. The draft law provides for a number of innovations aimed at increasing the transparency, efficiency and accessibility of consideration of appeals. The introduction of clear procedures, clarification of the requirements for appeals, the possibility of conducting personal receptions using video conferencing and the introduction of internal monitoring will contribute to improving the quality of interaction between the state and citizens and strengthening trust in state institutions.
