Legal marketplace "CONSULTANT" is a leading platform that sets new standards for the provision of legal services in Ukraine. We bring together the best legal professionals to provide our clients with high-quality and affordable legal assistance. Thanks to innovative approaches and high standards of work, we are developing rapidly and have earned the trust of tens of thousands of clients.
Our mission is to make legal services accessible, understandable and effective for everyone. We are constantly improving our services to meet the requirements of the modern market, and we are open to new challenges and solutions. Thanks to our platform, clients find fast and reliable legal solutions, and our experts receive a steady flow of cases and chances for continuous growth.
Vacancy: Head of legal account management
We are looking for an experienced and competent professional to fill the position of the head of relationship management, who will be responsible for organising and coordinating the work of managers who work with lawyers on our platform. The main task of this position is to ensure effective management of communication and interaction between managers and lawyers, ensuring high quality of client service.
In this position, you will be one of the key members of the team, guiding the efforts of managers to achieve the best possible results in working with lawyers. Your role will involve overseeing the implementation of plans, motivating the team, resolving complex issues and implementing new approaches to improve work efficiency.
Benefits of the position of head of work with lawyers' managers
This position offers a number of important benefits:
- Key role in the team. As a leader, you will play a crucial role in developing and coordinating work with managers who work directly with lawyers. This means that your decisions and actions will affect the performance of the entire team. You will have the opportunity to shape workflows, develop interaction strategies and ensure their implementation, which is an important aspect of managing complex systems.
- The ability to innovate. The position of a managerial account executive provides room for creativity. You can implement innovative management methods, develop new development strategies and improve the processes of working with managers and lawyers. This will not only improve the team's efficiency, but also help to adapt to changes in the constantly evolving market.
- Development of management skills. This position is a great opportunity to develop your management and leadership skills. You will be responsible for coordinating work with managers, which will require a high level of organisation, planning and strategic decision-making. In other words, a managerial leader is a person who constantly develops competencies such as team motivation, conflict management, communication and feedback, which are critical for a successful manager.
- Influence on decision-making. The position of a manager gives you the right to influence key decisions related to working with managers and lawyers. This includes setting priorities and improving the quality of services provided. The person holding this position ensures effective interaction between different parts of the team, which allows achieving high results and meeting the challenges of the modern market.
- Solving complex problems. This position will work on complex and multifaceted tasks, covering various aspects of management and legal services. Although this requires the ability to analyse the situation, develop optimal solutions and implement them effectively, this approach allows you to constantly expand your professional competencies. It helps to deepen knowledge in various fields and improve strategic thinking skills. A variety of tasks and challenges will make the work interesting and dynamic, contributing to professional and personal growth.
- Support for professional development. The position of managerial account executive offers opportunities for continuous professional development. You will have access to learning resources, trainings and continuing education programmes that will help you maintain high professional competence and stay up-to-date with current trends in management and legal services.
These benefits make the position of a supervisor of lawyers' managers not only important, but also exceptionally promising for those who want to succeed in management and make a significant contribution to the development of the company and the legal market of Ukraine.
Responsibilities of the head of legal relationship management
In this position, you will be responsible for:
- Managing a team of managers. This responsibility includes providing effective leadership and coordination of the work of the account managers to achieve high results. This means, for example, assigning tasks, setting priorities and monitoring the implementation of tasks assigned to the team. In addition, team management involves regular performance evaluation of managers and providing feedback. Your ability to organise the workflow and maintain team spirit will be a decisive factor.
- Development and implementation of interaction strategies. You need to be responsible for creating and implementing effective strategies for interaction between managers and lawyers working on the platform. That is, you need to control and improve the processes that facilitate communication, collaboration, and synchronisation between different teams. You can also implement different management approaches to help improve the quality of service delivery and client satisfaction.
- Monitoring and analysis of indicators. This work involves tracking key team performance indicators, such as the number of completed tasks, customer satisfaction, process efficiency, and other important metrics. By analysing this data, you can identify opportunities to improve team performance and implement appropriate measures to increase efficiency.
- Resolving conflict situations. The role of a manager includes managing and resolving conflict situations that may arise in the course of work. This involves the ability to quickly identify sources of conflict, assess the situation with due regard for the interests of all parties and find compromise solutions. It is the ability to resolve conflicts quickly and efficiently that contributes to a stable and productive working environment.
- Ensure compliance with quality standards. There should be control over managers' compliance with the established standards of customer service and quality of legal services. This way, the team's activities will meet corporate standards and market requirements, which is important for maintaining the platform's reputation.
These responsibilities will ensure a high level of client service and contribute to the development of our platform, ensuring its sustainable growth and success.
Requirements for the head of account management
To be successful in this position, candidates must meet the following requirements:
- High level of communication skills. You must have the ability to communicate effectively with different levels of employees and clients, ensuring that the information conveyed is clear and accurate. You will be responsible for ensuring open and productive communications within the team, which will contribute to efficient work and high employee motivation.
- Analytical thinking. Your ability to analyse situations, identify problems and find the best solutions to solve them is one of the key requirements for this position. You must have the ability to critically evaluate information, recognise important details and make informed decisions based on the data collected. This includes analysing team performance, evaluating the effectiveness of implemented strategies and identifying opportunities to improve workflows.
- Organisation and ability to multitask. Your organisation and ability to manage your time effectively are essential to the success of this position. Your ability to multitask will be particularly important to ensure that all tasks are completed in a timely and efficient manner. You must also have the ability to make quick decisions and solve problems that arise in the course of work, which is essential to maintain the team's efficiency and achieve its goals.
Meeting these requirements will ensure successful performance in the position and contribute to career development, opening up new opportunities for professional growth and fulfilment of potential.
What does our marketplace offer?
We offer a number of benefits for executives who join our platform:
- Stable income. We provide competitive salaries starting at UAH 60 thousand, which guarantees financial stability and confidence in the future. This allows you to plan your future without stress and focus on achieving your professional goals. You will also have the opportunity to receive bonuses for successfully completing tasks and achieving key performance indicators, which provides additional incentives and increases your income.
- Platform support. You will have access to all the resources of our platform to ensure the success of your team, including marketing support, analytics and management tools. We provide comprehensive support so that you can focus on your responsibilities and have everything you need to get the job done. Our resources and technologies will help you optimise your workflows, provide high quality customer service and achieve your goals.
- Opportunities for career growth. The platform offers prospects for professional development within the marketplace, including the opportunity to participate in strategic projects and expand your area of expertise. We value initiative and the desire for self-improvement, so we support the career development of our employees by providing opportunities for career growth. You will be able to participate in important projects that affect the development of the platform, as well as have the opportunity to learn new skills and expand your knowledge.
- Flexible work schedule. We understand the importance of work-life balance, so we offer flexible working hours that allow you to plan your own working hours. In general, we work from 10:00 to 18:00, but with the possibility of partial remote work. This allows us to maintain a balance between professional duties and personal affairs, which contributes to a better quality of life and preserves energy for tasks.
These advantages create a favourable environment for effective work and professional growth, which will allow you to realise your potential and achieve your goals in our company.
If you are looking for an opportunity to realise your leadership potential in a dynamic environment, then the position of a Head of Relationship Management in the CONSULTANT marketplace may be the next step in your career. Our team is ready to provide all the necessary tools and resources to achieve high results and professional growth.
