Complaint to the housing office about improper maintenance of an apartment building

During martial law, public utilities do not stop their work to service cities, apartment buildings and their residents. However, under such conditions, the care of houses and adjacent territories has become much more complicated.

We suggest that you familiarize yourself with the basic procedure for filing a complaint about improper maintenance of apartment buildings in the housing office or condominiums.

Our lawyers have worked through a large number of client requests and provided clarifications on the performance of duties by balance holders and housing stock managers.

If it is necessary to draw up an individual complaint about the improper maintenance of the house and the local area, we recommend that you use the Legal Services Consultant service to order a turnkey document.

What to refer to in a complaint to the OSMD?

When drawing up such applications to OSMD or ZhEKs, you must first determine whether your apartment building has switched to the maintenance of an association of cohabitants of an apartment building. In the event that such a restructuring has been carried out, the appeal must be registered to the chairman or authorized person of the OSMD.

In the case when the restructuring did not take place, and the association of cohabitants was not formed, it is necessary to draw up an appeal addressed to the authorized persons of the housing maintenance office.

At the same time, in the complaint, first of all, it is necessary to refer to a document that establishes the obligation to properly maintain and care for the house and the adjacent territory. This may be a separate agreement, a contract for the provision of services, an agreement for the maintenance of an apartment building, an agreement between the cohabitants of an apartment building with a service company.

After carefully reading the section of the service company's responsibilities, you can proceed to extract specific violations or deficiencies in the provision of service.

Lawyers of the "Consultant" marketplace also suggest adding relevant evidence of shortcomings to the complaint - photos, videos, etc.

Our experts recommend that you first obtain professional legal advice in order to correctly formulate a complaint about improper maintenance of the housing stock in order to achieve the desired result.

The main nuances when drawing up a complaint to the housing office or condominiums

When drawing up a complaint to the housing office or condominiums, it is necessary to take into account the specifics of such bodies and the overall picture of the quality of their work.

First of all, we recommend that you provide information about whether you have previously filed similar complaints about fixing such a problem. In the event that similar complaints or other requests were previously filed that were not properly responded to, we recommend that you provide such information.

In addition, we also recommend that you record all violations or the consequences of improper maintenance in photographs and videos as detailed as possible. Such photos can strengthen your position in front of the relevant institutions.

Some experts also pay attention to the fact that such appeals are considered more qualitatively and quickly if they are submitted collectively. It is proposed to create one appeal, to which to attach a separate sheet of paper with the signatures of neighbors, indicating the number of apartments. By prior arrangement, they propose to consider an option in which it is recommended to draw up and register an appeal by each neighbor separately.

If it is necessary to analyze the complaint to the condominium or housing office, or to develop an individual document, we suggest using our legal services Consultant. Our specialists will be able to best assist in the preparation of the document, and if necessary, create a completely new one in accordance with your situation.

Complaint template for improper maintenance of an apartment building and adjacent territory

The best lawyers are already ready to provide appropriate advice! We offer high quality services with comfortable service.

It has become much easier to purchase a sample complaint about improper care of an apartment building and adjacent territory to the housing office or condominiums! You can upload a document in a few simple steps:

●       Download the mobile application "Consultant";

● After a short registration, you can find the required document in the "Documents" section;

●       By clicking the "Buy Template" button, you will immediately receive a link to download the document.